![]() ![]() In the end, the public officials prevailed and the aggrieved community got little relief. After weeks of protest activity, the parties agreed to mediation. It involved the construction of a highway that would physically divide a community centered around a public housing project. Community Relations Service, recalls a highly charged community race-related conflict he responded to more than 30 years ago when he was a mediator in the agency's Mid-Atlantic office. Jonathon Chace, associate director of the U.S. Though useful for everyone involved in a conflict, the ability and willingness to listen with empathy is often what sets the mediator apart from others involved in the conflict.Įven when the conflict is not resolved during mediation, the listening process can have a profound impact on the parties. creates a safe environment that is conducive to collaborative problem solving.encourages the surfacing of information, and.enables the disputants to release their emotions,.'You were the only one who cared about what we were saying.'" "When the final session ended, the leader of the community organization bolted across the floor, clasped the mediator's hand and thanked him for being 'different from the others.' 'How was I different?' Chace asked. The response is an integral part of the listening process and can be critical to the success of a negotiation or mediation. ![]() It is an essential skill for third parties and disputants alike, as it enables the listener to receive and accurately interpret the speaker's message, and then provide an appropriate response. Empathic listening (also called active listening or reflective listening) is a way of listening and responding to another person that improves mutual understanding and trust. ![]()
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